Connect and Manage Wireless Mobile Devices with Wi-Fi, Intune, Honeywell Launcher, and Zebra Setup Utility
Use this guide to prepare Android warehouse scanners and mobile devices for ScanWorkX. It explains how to correct Wi-Fi connection issues, confirm admin access, restrict devices to approved apps, choose between Microsoft Intune and Honeywell Launcher, and prepare Zebra printer setup.
Information Needed Before Connecting a ScanWorkX Device
Collect these details before changing scanner settings. This helps your IT team complete the setup faster and reduces the need for a support call.
Wi-Fi and Network Details
Confirm the correct warehouse Wi-Fi network and whether the device should use a guest, production, or private company network.
- Wi-Fi network name and password
- IP address range or DHCP rules
- Firewall and DNS requirements
- Printer network access
Device Management Access
Confirm whether the device is managed through Microsoft Intune, Company Portal, Honeywell Launcher, or another mobile device management tool.
- Admin access to Android settings
- Company Portal enrollment
- Device group or profile assignment
- Allowed app list
Printer and App Testing
After network and profile setup, test the actual ScanWorkX workflow to confirm the device is ready for warehouse users.
- ScanWorkX login
- Barcode scanning
- Printer communication
- Zebra test label output
Recommended ScanWorkX Device Setup Process
Follow this order when preparing Android scanners, Honeywell devices, Zebra printers, and warehouse mobile devices for ScanWorkX.
Check Wi-Fi
Stop the device from reconnecting to the wrong network and connect it to the correct warehouse Wi-Fi.
Open Admin Settings
Confirm that an admin can access Android settings, network settings, and app settings.
Apply Device Profile
Use Intune or Honeywell Launcher to restrict the device to ScanWorkX and approved apps.
Confirm Network Access
Verify that ScanWorkX services and printers can be reached from the device network.
Test Workflow
Test login, scanning, printing, and the real warehouse process before handing the device to users.
How to Prepare a ScanWorkX Mobile Device
These steps help customers fix common device connection and access issues before contacting support.
Disable Automatic Wi-Fi Reconnect
If the scanner keeps joining the wrong Wi-Fi network, first turn off automatic Wi-Fi reconnect. This helps keep the ScanWorkX mobile device connected to the correct company or warehouse network.
How to check this setting
- Open Android device settings.
- Go to Wi-Fi or Network settings.
- Turn Wi-Fi off temporarily.
- Open Network Preferences.
- Find the setting called Turn on Wi-Fi automatically.
- Uncheck or disable that setting.
- Turn Wi-Fi back on and connect to the correct network.
Confirm Admin Access to Device Settings
Some scanners are locked down by a device profile, launcher, kiosk mode, or mobile device management policy. If Android settings are hidden, an admin may need to unlock the device before setup can continue.
Admin access may be needed when
- The device only opens ScanWorkX or one application.
- Users cannot open Android settings.
- Wi-Fi settings are hidden.
- The home screen is restricted.
- The device is controlled by Intune, Honeywell Launcher, or kiosk mode.
Create a ScanWorkX Device Profile
If using Intune, create a separate profile for ScanWorkX scanners. The profile should allow the required ScanWorkX applications while blocking unnecessary apps and settings.
Recommended Intune setup
- Enroll the device through Company Portal.
- Assign the device to a ScanWorkX device group.
- Apply a dedicated ScanWorkX Android device profile.
- Push the ScanWorkX app and any required supporting apps.
- Restrict the device to approved applications.
- Test login, scanning, printing, and network communication.
Install Zebra Setup Utility if Zebra Printers Are Used
If Zebra printers are part of the ScanWorkX setup, install Zebra Setup Utility on a Windows computer used for printer configuration and testing.
Zebra Setup Utility can help with
- Finding Zebra printers on the network.
- Configuring printer communication.
- Setting printer ports.
- Sending test labels.
- Confirming printer connectivity before using ScanWorkX.
Microsoft Intune Is Preferred When Your Company Already Manages Android Devices
The main goal is to restrict the scanner so warehouse users can only access ScanWorkX and other approved tools needed for the workflow.
Microsoft Intune and Company Portal
Use Microsoft Intune when your company already manages Android devices through Company Portal. Intune is usually better for customers who need centralized device management, app deployment, operating system control, and consistent security policies.
- Push approved applications to the device.
- Create a dedicated ScanWorkX device profile.
- Restrict users to approved apps.
- Manage Wi-Fi, security, and device settings.
- Support multiple locations and many devices.
Honeywell Launcher
Use Honeywell Launcher when the customer is using Honeywell Android scanners but does not manage the devices through Intune. Honeywell Launcher can restrict the local device experience and limit access to selected apps.
- Allow ScanWorkX and required apps only.
- Hide apps warehouse users do not need.
- Restrict access to Android settings.
- Support local device lockdown.
- Useful when Intune is not available.
Confirm the Device Can Reach ScanWorkX Services and Printers
A scanner can appear connected to Wi-Fi but still fail if the network blocks application services, printer access, DNS, or routing.
Correct Network
The device should be connected to the correct production or warehouse Wi-Fi network, not an unrelated guest network.
- Confirm SSID
- Confirm IP range
- Confirm DHCP or static rules
Firewall and Routing
The network must allow the scanner to communicate with the services, servers, or printers required by the ScanWorkX process.
- Check firewall rules
- Check DNS resolution
- Check server access
Printer Reachability
If the workflow includes label printing, confirm that the printer or print service can be reached from the correct network.
- Confirm printer is online
- Confirm printer IP or port
- Send a test label
ScanWorkX Mobile Device Troubleshooting
Use these common cases to identify whether the issue is related to Wi-Fi, device restrictions, Intune, Honeywell Launcher, network access, or printer setup.
1Device keeps connecting to the wrong Wi-Fi
Disable Turn on Wi-Fi automatically, forget the wrong network if needed, and manually connect to the correct warehouse network.
2Device cannot open Android settings
The scanner may be locked by Intune, Honeywell Launcher, or kiosk mode. Ask an admin to temporarily unlock settings.
3Device should only allow ScanWorkX
Use Microsoft Intune or Honeywell Launcher to restrict the scanner to ScanWorkX and other approved apps only.
4Company already uses Intune
Create a dedicated ScanWorkX device profile and assign Wi-Fi, app, security, and restriction settings through Intune.
5Company does not use Intune
Use Honeywell Launcher as an alternative local lockdown method for Honeywell Android scanners.
6ScanWorkX opens but cannot connect
Check Wi-Fi, DNS, routing, firewall rules, service access, and whether the device is on the correct network.
7Printing does not work
Confirm the printer is online, reachable from the network, and configured correctly. For Zebra printers, test with Zebra Setup Utility.
8Users can access too many apps
Update the Intune profile or Honeywell Launcher allowed app list so users only see required applications.
9Users cannot access a required app
Add the required application to the Intune profile, Company Portal deployment, or Honeywell Launcher allowed app list.
10One scanner works but another does not
Compare Wi-Fi settings, app version, OS version, Intune profile, Launcher settings, device group, and network access.
Recommended Responsibility Split
Device setup is usually shared between the customer’s network team, Intune or MDM admin, ScanWorkX admin, and printer admin.
Network Team
Wi-Fi, firewall, IP access, DNS, routing, and printer network access.
Intune or MDM Admin
Device profile, Company Portal, app restrictions, OS settings, and security policies.
ScanWorkX Admin
Application access, user login, workflow testing, scanning, and process validation.
Printer Admin
Zebra printer setup, ports, test labels, print service access, and printer communication.
ScanWorkX Device Setup Checklist
Complete this checklist before giving the scanner to warehouse users.
- Device connects to the correct Wi-Fi network.
- Automatic Wi-Fi reconnect is configured correctly.
- Admin access is available when setup changes are needed.
- Device is enrolled in Intune or configured with Honeywell Launcher.
- ScanWorkX is installed and accessible.
- Users can only access approved applications.
- Users can log in to ScanWorkX.
- Barcode scanning works correctly.
- Network access has been confirmed.
- Printers are reachable from the required network.
- Zebra Setup Utility testing is complete if Zebra printers are used.
- The device works after restart or reconnect.
Need Help After Completing the Checklist?
If Wi-Fi, network access, device restrictions, and printer connectivity have been reviewed but the device still cannot complete the ScanWorkX workflow, contact support with the device model, network details, screenshots, and the step where the issue occurs.
Before contacting support, ask your internal IT team to review Wi-Fi, firewall, Intune, Company Portal, Honeywell Launcher, and printer network access.
